Moving Glossary

A

Access
Space at and around the property for removal vehicles, and whether lifts are available for apartments. This is usually assessed by the consultant to ascertain any difficulties the vehicle may encounter.
Accessorial Services
include services other than the transportation of the customer’s goods. Services including packing, unpacking and extra pickup are performed by the carrier at the customer\'s request. Charges for these services are in addition to the transportation costs.
Agent
A person or company appointed by your mover to act on their behalf, or a member of a Van Line.
Air Ride Suspension
Feature on a removal vehicle, to aid smoother transit.
Auxiliary service (shuttle)
is used if the assigned over-the-road van is unable to make a normal pickup or delivery because of physical constraints (extremely narrow road, inadequate parking area for the truck, weak bridge, etc.). An auxiliary service is the use of a secondary, smaller vehicle to complete the pickup or delivery. Charges for this service are based on the weight of the shipment and the area of the country where the service is performed.

B

Bill of Lading
A customer\'s receipt for goods and contract for transportation. The customer\'s signature acknowledges that the household goods can be loaded on the van and "released to the carrier."
Binding Estimate
An estimate in which the customer knows in advance what the move will cost, excluding required destination services, regardless of variances in the actual weight (as long as the inventory of the items actually moved is the same as the estimate inventory and additional services are not requested.)
Blanket Wrapping
Method of packing furniture to prevent damage in transit.
Bonded Warehouse
Warehouse that meets with local Customs specifications, allows the storage of items that have not yet gained customs cleared status.
Booking agent
One who accepts the order for the customer\'s move and registers it with the van line. The booking agent may or may not be the origin or destination agent.
Bulky
articles include such items as boats, snowmobiles, golf carts and campers. These "bulky" items usually carry an extra charge to compensate the hauler for the difficulty of loading and unloading, as well as for their unusual bulk or low-weight density.
Broadway Betty
The spunky, sassy mascot of Northern California's premiere moving company.

C

Carrier
the moving company providing transportation for the household goods under whose Department of Transportation registration the shipment is moved.
Cartons
Boxes for packing smaller items, some are specifically designed for certain types of items e.g. Books, Clothing on hangers.
Chargeable Weight
The weight used by an airline to determine the air freight charge.
Claim
a statement of loss or damage to any household goods while in the care, custody or control of the carrier or its affiliated agent.
C.O.D. (cash on delivery)
shipments are those where the customer pays the moving charges at the time of delivery. For C.O.D. shipments, payment is required in cash or by traveler\'s check, money order or cashier\'s check. If a credit card is used, it must be arranged with the booking agent because authorization is required prior to loading. The consignee is the person to whom the shipment is to be delivered.
Consultant
Person who will call at your property, discuss your particular move requirements, usually making a note of items to be moved, provide information about their company and a removal quotation.
Container
Steel container used for shipping your belongings overseas, can be used for sea, road or rail shipments.
Container Storage
Large wooden containers, your belongings are loaded into them, sealed and then the container is stacked away.
Containerized Vehicle
Specialist removal vehicle which is designed to carry storage container, your belongings can therefore be loaded or unloaded at your residence.
Conventional Storage
Your belongings are stacked on the floor in an allocated space and usually covered with sheeting.
Custom Approved Warehouse
Warehouse that meets with local Customs specifications, allows the storage of items that have not yet gained customs cleared status.
Corporate Account
When your employer is responsible for the removal charges.
Cost per cubic meter
A rate given on the estimated space your belongings will fill on a truck / container. Note, ensure you are happy with the estimated volume, ask the mover for a list of the items the rate is based on.
Cost per 100 lbs
A rate given on the estimated weight of your belongings. Note, ensure you are happy with the estimated weight, and ask the mover for a list of the items the rate is based on and a Weight Ticket, confirming the actual weight at the time of the move.
Cost per cubic feet
A rate given on the estimated space your belongings will fill on a truck / container. Note, ensure you are happy with the estimated volume, ask the mover for a list of the items the rate is based on.
Cost per hour
A rate given per hour based on the number of men and size of truck, you will be charged on the time taken to carry out the move.
Crate
A wooden crate made specifically to carry a high value / delicate item e.g., Large Mirror or a wooden case made specifically to fit several items in for long distance or international moves.
Customs Clearance
Regulations and procedures covering the entry of goods into accounts.

D

Declared Value
Value you the owner declare your goods to be for the purpose of insurance. This will form the basis of your insurance cover and it is important that it reflects the value of your belongings; it could be the full replacement value or the second-hand (Indemnity) value dependant on the type of cover you are arranging.
Dedicated truck/container
A truck or container carrying your belongings exclusively, with move dates specified by you and agreed by the mover.
Department of Transportation (DOT)
the federal agency which, through the Surface Transportation Board within the DOT, governs the interstate transportation industry, including movers of household goods.
Destination Agent
Agent responsible for arranging customs clearance and delivery of your shipment.
Domestic
Move within same country, state, county.
An estimate
is an approximation of the probable cost of the move based on factors such as the van space required the weight of the household goods and the origin and destination of the shipment. The two basic types of estimates are binding and non-binding. Also see binding estimate & non-binding estimate

E

Excess
The amount that will be deducted from any insurance settlement, may be a per item excess or per total claim.
Exclusions
Items or cause of damage specifically excluded from the policy. For example money, jewelry, mechanical derangement, check the insurance information provided by your mover.
Export Wrapping
Method of packing household and personal effects for transportation overseas.

F

Ferry Vehicle
Small vehicle used when access at residence is restricted, the ferry vehicle goes between the house and large removal truck with your possessions.
Fire Insurance Cover
Specifically to cover the risk of fire, sometimes this risk is included within a policy, other instances it is specified separately.
Fixed price quote
A rate given based on all the information supplied by you to the mover, this is the price charged as long as the information supplied is accurate.
Foam Molding
Foam molded to the shape of specific items, usually very high value and delicate items.
Full Cover
Detailed insurance cover usually includes loss, theft, fire and breakage, (breakage maybe restricted to items packed by your professional mover). May carry excess or deductible, maximum limits on total value or certain types of items, pairs and set clause, mechanical derangement clause and specific exclusions, for example money, stamp collection and jeweler. Always read details carefully.
Full Container Load
A container carrying your belongings exclusively, with specified move dates as agreed with your mover.

G

Gross weight
is that of the van and its contents after goods are loaded.
Groupage
Your belongings use part of the space in the container, the costs are shared and this method of transport usually results in a saving although transit times are usually longer.
H
High-value inventory
used for items of "extraordinary value" such as antiques, coin collections and jewelry included in the shipment. Items worth more than $100 per pound per article are considered articles of extraordinary value.
Home Packing
An option when you choose to carry out your own packing.

I

Indemnity Cover
The value of your items allowing for depreciation and ware, the second-hand value.
Inland Move
Move within same country, state, county
Intrastate Move
Move within same state
Insurance
To cover your belongings whilst in transit or storage
see Insurance section for further details.
Insurance Certificate
A certificate is sometimes given to you or held on your file by your mover. It is in accordance with the details you provide on the Insurance Proposal Form and confirms insurance has been arranged on your behalf.
Insurance Proposal Form
Usually a condition of arranging insurance. When completing the appropriate form consider that it maybe used in the event of a claim, ensure that you complete it comprehensively, any items you do not show will be considered not insured. Make sure you specify items of high value or of a special nature, you may produce your own valued listing and attach it to the proposal form; ensure that you sign the form and your own listing.
Inventory
a detailed list of the items in the shipment and their condition before the van is loaded. The van operator will present the inventory to the customer after the van is loaded and again when the shipment reaches the customer\'s new home. The customer\'s signature on the inventory acknowledges that the goods have been delivered in the same condition as received by the mover for transportation.

L

Local Move
A move that is made within 100 miles of your current residence.
Lump sum
A rate given based on the information supplied by you to the mover, this is the price charged as long as the information supplied is accurate.

M

Maid Service
Staff to put items into cupboards such as clothing, bedding, kitchen equipment.
Marine Insurance
Insurance specifically to cover your belongings whilst in transit over long distances and or across water by vehicle, ship or aircraft. The policy will cover specific marine risks; ensure that you are aware of the nature of the cover and its inclusions and exclusions.
Materials
Various items with which your belongings are packed for safe transit e.g., cartons, crates, bubble wrap and removal blankets

N

National Move
Move within same country, usually long distance.
Net weight
is the gross weight minus the tare weight
Non-Allowables
are items that should not be included in the household goods shipment, including hazardous materials such as poisons, corrosives and flammables. Unless special arrangements are made, perishables such as refrigerated and frozen foods are not allowed. All non-allowables are prohibited by law.
Non-binding estimate
An estimate based on an inventory of the customer\'s household goods and provides the customer with a pricing guideline. There is no contractual commitment to this estimate, and the final charges the customer must pay could be higher or lower than the estimated costs, depending on the actual weight of the shipment, the actual services provided and the origin and destination of the shipment.

O

Order for Service
A document authorizing the moving company to transport the customer\'s household goods
Order number
number used to identify the customer's shipment and appears on the upper right corner of the Order for Service and the Bill of Lading. This number should be used whenever the carrier is contacted.
Origin agent
the agent designated in the origin area to be available for preliminary readying of the shipment before movement or to provide information regarding the customer\'s move.
Origin and Destination Service Charge
a hundredweight rate that applies based on the weight of the shipment and the location where the shipment is picked up and delivered; compensates the carrier for basic handling and servicing of the shipment.
Overflow
happens when articles to be shipped are left behind due to insufficient space on the primary van. A second van is then utilized for transportation and delivery.
Owner packing
You choose to pack your belongings yourself, either into cartons supplied by the mover or into your own boxes.

P

Packed by owner PBO
occurs when articles are packed by the customer for moving.
Packing List
Numbered listing of your belongings, with general description and the condition of items prior to storage, used for checking that all items placed in store are accounted for at the time of delivery. You will be asked to sign the form at the time of collection and delivery in agreement with the details, noting any exceptions. This form maybe used in the processing of an insurance claim.
Part Load
Your belongings take up part of the space on a truck or in a container, the cost is therefore shared and usually results in a saving, suitable for small moves. Note transit times are usually longer and you must have some flexibility on your move dates.
Pantechnican
Specialist removal vehicle
Pre-Delivery of Cartons
Cartons delivered to your home by the mover in advance of the pick-up date for owner packing.
Pre-Packing
Packing staff and materials arrive before the actual move date to pack and prepare your belongings for moving.
Private Move
The person who is moving is responsible for paying the move charges.
Professional packing
Packing staff and materials supplied by your mover to carry out packing of your belongings.
Protective Pads
Method of packing furniture to prevent damage in transit.

R

Relocation Consultant
To provide advice / information source on aspects of home relocation, not usually removal specialist.
Replacement
Insurance that provides replacement of the item damaged beyond economical repair or lost. Ensure that if you are required to provide a valued inventory, the values declared are the replacement value.

S

Shuttle Vehicle
Small vehicle used when access at residence is restricted, the shuttle vehicle goes between the house and large removal truck with your belongings.
Special Load
A truck or container carrying your belongings exclusively, with move dates specified by you and agreed by the mover.
Storage Extension Insurance
The extension of an original removal insurance policy to cover a period of storage, for more information see Insurance Section.
Storage-in-transit (S.I.T)
Temporary storage of the customer\'s household goods in the warehouse of the carrier\'s agent, pending further transportation at a later date.
Storage Modules
Large wooden container, your belongings are loaded into them, sealed and then the container is stacked away.
Storage Vaults
Large wooden container, your belongings are loaded into them, sealed and then the container is stacked away.
Storage Extension Cover
In the event that your consignment is placed into storage you may need to extend an original insurance policy (Marine Policy usually), to cover for this period. There is usually an additional premium and you may need to give your insurance provider / mover written instructions to do this. It is likely that it will be for a specified period and therefore you may need to make further extensions. It is in your best interest to extend an original policy in order that the cover is continuous and therefore with one insurer.
Sub-Contractor
A company appointed by your mover to carry out packing, loading, collection or delivery services on your mover’s behalf.
Survey is performed by an agent to examine the customer\'s goods in order to develop an estimate of move charges.
Surveyor
A person who will call at your property, discuss your particular move requirements, usually making a note of items to be moved, provide information about their company and a removal quotation.

T

Tare weight
is that of the van and its contents before the customer's goods are loaded.
Tariff
is the carrier\'s provisions, including rates, for services performed, applicable to the customer\'s move.
Third Party Services
Some movers offer to arrange / co-ordinate additional professional services e.g. Plumbers, House Cleaners, Waterbed dismantling/assembling, carpenters, maid service.
Total Loss
Insurance for your belongings on the restricted basis of total loss only, this is very limited cover and you should check the details carefully.
Transit Insurance
Insurance for your belongings whilst they are in transit, the cover provided maybe Indemnity or New for Old/Replacement, check the details of the cover you are offered.
Transit Time
The time indicated between collection and delivery of your belongings.

U

Under Insured
When the declared value of an item is less than the cost of replacement, insurance compensation will be restricted to the value declared as a maximum level of compensation
Unpacking includes removing the customer\'s goods from containers and placing them on a flat surface, as well as the disposal of such containers and packing materials. If ordered, unpacking service must be performed at the time of delivery unless requested otherwise.

V

Valuation
NOT insurance. It is tariff based coverage for a customer\'s household goods while they are in the care, custody and control of the carrier
Van Line
A Group of independent moving companies who co-operate together to provide moving services throughout a specified country e.g., U.S.A.
Van operator – One who oversees the loading, hauling and unloading of the customer\'s possessions

W

Warehouse Handling
The physical unloading / loading at a warehouse, this can be carried out by forklift, truck or by manpower